Prepared for Cardiology Consultants of East Michigan · 2026 Strategy Review · Confidential
Cardiovascular Service Line Optimization · Prepared for Cardiology Consultants of East Michigan

A Scalable, Profitable Remote Care Service Line for Cardiology Consultants of East Michigan

Four cardiologists, two offices, and a Medicare panel where roughly half the patients carry heart failure and half carry atrial fibrillation. The practice already reviews remote data every month for its device patients and bills it. This is the same habit extended to the rest of the panel: transitional care at discharge, remote monitoring and principal care management for the months after, staffed and run by CoachCare inside eClinicalWorks, with the practice keeping 42.6% of net reimbursement over 24 months.

$0
24-Month Net Reimbursement
$0
24-Month Net to the Practice
0%
24-Month Practice Margin
0
Unique Patients in Active Remote Care at Month 24

Year 1 margin 41.0%, Year 2 43.3%. Enrollment begins in month 1; month 1 runs −$5,218 while setup posts against a small census, and the practice is positive from month 2 onward. The headline is 848 unique patients; the enrollment chart shows 1,294 active program enrollments, because a patient on both programs is one patient and two enrollments.

Where the Practice Is Today

The Panel Already Looks Like a Heart-Failure Program. The Billing Does Not.

This is not a pitch for something new. The practice's own CY2024 Medicare claims show a mature, high-acuity panel and a working remote-data workflow for the patients who have hardware. They also show exactly where that workflow stops.

✓ The panel is the argument

Risk score 1.76–1.93, average age 76

Across four cardiologists and $1.46M of Medicare allowed in CY2024: heart failure 47–53% · atrial fibrillation 45–53% · chronic kidney disease 39–43% · diabetes 41–43% · COPD 31–36% · ischemic heart disease 62–68%. Hypertension reports at 75%, the ceiling CMS publishes to. About 1,500 established patients were seen for a follow-up visit in the year.

✓ Remote data is already routine

About 250 device patients monitored remotely

Pacemaker, defibrillator and implantable-loop-recorder transmissions are reviewed on a 30- and 91-day calendar and billed under the remote-interrogation codes, alongside mobile cardiac telemetry. Someone already owns an incoming remote-data queue, works it on a schedule, documents it and bills it. The hard part is solved; it reaches the patients who have hardware.

The gap

No RPM. No care management. No TCM.

99453, 99454, 99457, 99458, 99490, 99424–99427 and 99495/99496 are absent from the CY2024 claims for all four physicians: no program at meaningful scale. On a panel where one patient in two carries heart failure, none of the monthly management work between visits is being billed.

The extension, in one sentence: the operating model that already works for the 250 patients with a device is the one that reaches the roughly 1,500 established patients with the same diagnoses and no monitoring at all. The practice has no mandatory CMS specialty-model exposure today, which makes the timing pure upside, and the program produces the evidence such models score on if selection ever changes.
The Admitting Hospitals' Record

Heart-Failure Readmissions Are Costing the Practice's Primary Hospital One Percent of Every Medicare Stay

The practice's physicians hold privileges at four hospitals. The FY2026 Hospital Readmissions Reduction Program file, the file that sets the penalty, reports a heart-failure excess readmission ratio above 1.00 for two of them. McLaren Flint carries the largest heart-failure volume in the market and is penalized on every one of the six measures it reports, for a 1.01% reduction on every Medicare inpatient payment.

The thirty days after a cardiac discharge are where that ratio is decided, and they are the days this service line is built around: contact within two business days, a visit inside 7 or 14 days, a cuff and a scale transmitting daily, and a nurse who sees a three-pound weight gain on Tuesday and adjusts the diuretic before Friday. A cardiology practice that runs that cadence becomes the referral relationship a penalized hospital wants more of.

HospitalHF excess readmission ratioHF eligible dischargesFY2026 payment adjustment
McLaren Flint1.0148627-1.01%
McLaren Lapeer Region0.9791262-0.16%
Hurley Medical Center1.0761217
Henry Ford Genesys Hospital0.9183421

FY2026 HRRP supplemental data file and Table 15 (discharges July 2021 to June 2024). A ratio above 1.00 means more heart-failure readmissions than expected for that hospital's patients.

The Second Ledger

The Practice Is Already Paid on Avoided Admissions

Cardiology Consultants of East Michigan is a participant in McLaren High Performance Network, an Enhanced-track Medicare Shared Savings Program organization. Enhanced is the two-sided track: savings under benchmark are shared, and losses over it are shared too. A heart-failure admission that does not happen is fee-for-service margin for the service line and, for an assigned beneficiary, a dollar that stays under the ACO's benchmark. The same program writes to both ledgers.

82

Hospitalizations avoided over 24 months

At the model's generic 20% annual admission rate. A cohort where half the patients carry heart failure admits well above that; at 40% the figure is about 163.

$1.23M

Acute-care spend that never occurs

At $15,000 per admission, before any shared-savings split. None of it is in the Value Analysis below, which prices the fee-for-service codes only.

Up to 75%

The Enhanced track's sharing rate

The share of savings under benchmark the ACO keeps, and the share of losses it carries when admissions go the other way. The share of enrolled patients assigned to the ACO is a chart question for the first working session.

The Service Line

One Pathway, From Discharge to Steady State

Three billing families, one clinical workflow, one care team. A patient enters wherever they are, coming out of the hospital, newly decompensated, or overdue for real between-visit management, and stays on the same pathway.

The Stack: TCM → RPM → PCM
  • TCMTransitional Care Management (99495 / 99496) at every cardiac discharge: contact within two business days, the visit within 7 or 14 days, medications reconciled. The practice already does this work and bills the office visit for it. At this locality the codes pay $210.41 and $285.37. Not in the forecast below; it is the fastest first dollar.
  • RPMCellular blood pressure cuff and scale, readings reviewed daily by a named care manager. The CY2026 codes 99445 and 99470 make the first two weeks after discharge billable on their own; in this forecast they carry about $191,000, revenue that did not exist under the CY2025 schedule.
  • PCMPrincipal Care Management (99426 / 99427) is the monthly care-management code for a patient whose care centers on one serious condition, which is what a heart-failure or atrial-fibrillation patient under a cardiologist is. Paired with RPM on the same patient, billable by the specialty group without a primary-care panel.
Who Does the Work
  • EngineEnrollment outreach, cellular devices, 24/7 alert triage, nurse follow-up, documentation and billing-ready claims, operated by CoachCare and governed by the practice's cardiologists under one protocol.
  • StaffingCoachCare places a funded on-site enrollment specialist in the practice and supplies the care-management team behind the monthly time. The physicians order, oversee and bill; the recurring labor sits on CoachCare's payroll. Embedded in the fee, never deducted from the practice's margin. At month 24 the census needs about 5 care managers at 165 patients each, none on the practice's payroll.
  • Payer mixAbout two in three Medicare beneficiaries in Genesee and Lapeer counties are in Medicare Advantage. Plans must reimburse at least the Medicare rate for these code families; that is a floor, and individual contracts set their own terms. The forecast is priced at the Medicare rate throughout.

The CY2026 Billing Stack at the Practice's Locality

WPS, Michigan locality 99, the rates both offices resolve to.

CodeWhat it coversCY2026 rateCadence
99496Transitional care management, high complexity, face-to-face within 7 days$285.37Once per discharge
99495Transitional care management, moderate complexity, within 14 days$210.41Once per discharge
99453Remote monitoring, patient set-up and education$19.97Once per episode
99445Device supply, 2–15 days of readings (new for CY2026)$47.64Short window
99454Device supply, 30 days of readings$47.64Monthly
99470Monitoring management, 10–19 minutes (new for CY2026)$24.83Monthly
99457Monitoring treatment management, first 20 minutes$49.33Monthly
99458Monitoring treatment management, each additional 20 minutes$39.87Monthly
99426Principal care management, clinical staff, first 30 minutes$65.32Monthly
99427Principal care management, each additional 30 minutes$51.83Monthly

CY2026 Physician Fee Schedule non-facility amounts for ZIP 48532 (WPS, Michigan locality 99), the basis the Value Analysis below is priced on.

Integration

Built Into the eClinicalWorks Workflow

CoachCare integrates natively with eClinicalWorks. Enrollment flags and orders leave the chart; vitals, care documentation, enrollment status and billing-ready claims come back into it. Clinicians stay in the chart they already use, and the practice's biller does not learn a new claim path.

eClinicalWorks The practice's chart, both offices One chart per patient Enrollment flags by service Orders and referrals Patient portal Practice billing CoachCare Remote care platform + care team Cellular BP cuffs & scales 24/7 monitoring Care managers, ~165:1 On-site enrollment specialist Billing engine FROM THE PRACTICE Enrollment flags and orders by service Patient health history BACK TO THE PRACTICE Integrated vital reports and alert dispositions Evidence of care, vitals and care plan, monthly Real-time enrollment status Claims created automatically, every patient, every month Clinicians stay in the chart they already use; the program lives alongside it

Integrated enrollment

Enrollment flags and ordering by service inside the eCW workflow; the on-site specialist works the list, and patients begin receiving services within days.

Documents in the chart

Evidence of care, vitals and care plans attach to the patient's chart monthly, which is what makes the time-based claim defensible under audit.

Automated claims

The CoachCare billing engine creates the claim for every enrolled patient every month, removing the manual claim step the practice's billing manager would otherwise carry.

Integration setup for eClinicalWorks runs $4,000 one time, with a $150 monthly interface fee and $1.50 per enrolled patient per month. Those figures are carried in the financial summary below and confirmed in contracting.

Clinical Governance & Escalation

Every Reading Runs Through One Escalation Engine

The Value Analysis shows the program pays. This is the part that says it is safe, and that four cardiologists see signal rather than a thousand readings a day.

Reading arrivesCellular device transmits; the value is checked against the patient's individual thresholds.
Critical value?Escalates immediately, regardless of symptoms. Everything else goes to a retake and a symptom check first.
Trend defined objectivelyThree readings at least an hour apart for blood pressure, or a weight gain of three pounds in a day or five in a week for heart failure.
Unreachable patientVoicemail plus scheduled callback; a critical value or a confirmed trend escalates anyway.
DocumentedVital, findings, method, contact, outcome and follow-up, written to the eCW chart every time.
Emergent

911 with the patient on the line

Chest pain, new shortness of breath, stroke signs, syncope, sudden swelling. CoachCare's urgent and emergent policy supersedes any practice-specific preference. If the patient refuses, the clinic is notified; otherwise CoachCare activates 911.

Non-critical

To a named member of the practice

Out-of-range but not emergent findings route to the clinician or nurse the practice designates in the charter, with the readings, the symptom check and the recommended next step attached.

Stable, resolved

FYI in the record

A retake that lands in range and a clean symptom check closes the loop with a chart note and nothing else. The cardiologist's inbox is reserved for what needs a decision.

Continuity

Re-escalation on a fixed cadence

An unreachable patient is re-attempted on a schedule, the practice is notified at every decision point, and a patient who stops transmitting is worked before a billing month is lost.

The Post-Discharge Cadence

Any emergency visit or hospitalization in the preceding 60 days triggers three touches inside two weeks, and when the patient was admitted it is also the TCM episode. That cadence, on this panel, is where the modeled 82 avoided hospitalizations over 24 months come from.

Day 1–2

Reach the patient, reconcile medications against the discharge instructions, confirm the cuff and scale are transmitting.

Day 5–8

Weight trend and symptom review, diuretic plan confirmed, follow-up appointment confirmed with the practice.

Day 12–14

Close the episode or extend it; anything trending is escalated through the engine above.

CoachCare Value Analysis · Modeled for Cardiology Consultants of East Michigan

The Value Analysis

A 24-month forecast for the RPM + PCM stack: 2,500 Medicare patients in scope for Year 1 out of an estimated panel of 3,130, sized from the practice's own CY2024 established-visit beneficiaries and the Medicare Advantage share of its two counties. 5 referring clinicians, one CoachCare-funded on-site enrollment specialist, Michigan locality 99 rates and the eClinicalWorks integration. Shared savings and transitional care are not in these numbers.

Active Program Enrollments by Program

Monthly active enrollments (services, not patients), net of attrition. Remote monitoring reaches its ceiling of 656 in month 11; principal care management reaches 638 in month 23.

Monthly Economics: Reimbursement, Fees, Net to the Practice

Net reimbursement after denials and coinsurance bad debt versus CoachCare fees. Month 1 absorbs the one-time setup; net to the practice is positive from month 2 onward.

24-Month Net Reimbursement Mix

$1.84M across the RPM + PCM stack. Remote monitoring carries the larger share, which is what a heart-failure and atrial-fibrillation panel on daily devices should produce.

The Financial Summary

ProgramNet reimbursementCoachCare feesNet to practice
RPM: devices, data and management$1,126,366$638,053$488,313
PCM: principal care management$709,919$368,304$341,615
Implementation, eCW integration and outreach$47,942−$47,942
24-month total$1,836,285$1,054,299$781,986
Enrollment outreach, care management and device logistics are CoachCare's expense: embedded in the fee, never a separate charge to the practice and never deducted from its margin.

24-month practice margin: 42.6% of net reimbursement (Year 1 41.0%, Year 2 43.3%).

Year 1 is $238,664 net to the practice on $582,589 of net reimbursement; Year 2 is $543,322 on $1,253,696. Month 1 is −$5,218 as the one-time setup lands ahead of the ramp; monthly net is positive from month 2 onward.

Scenario Explorer: Build Your Own Forecast

Adjust the assumptions and watch the 24-month forecast recompute live. This runs the same enrollment engine as the analysis above; at the default settings it reproduces the workbook exactly. The practice's own chart count is the first thing to plug in.
24-mo net reimbursement
$1.84M
24-mo net to the practice
$782K
Unique patients at month 24
848
Program enrollments at month 24
1,294
Hospitalizations avoided
~82
35,374

Billed Claims / Units

Recurring professional-fee volume over 24 months, generated inside eClinicalWorks.

128,735

Physiologic Readings

Blood pressure, heart rate and weight, a continuous picture of the panel between visits, triaged before a physician sees any of it.

~82

Hospitalizations Avoided

About $1.23M in acute-care cost that never gets spent, at $15,000 per admission. In an Enhanced-track ACO that is savings the practice shares in.

8.3

FTE-Years Absorbed

About 17,256 care-team hours of monitoring, outreach and documentation carried by the service line, not by the practice's staff.

Read the Plateau Correctly

Both Programs Reach Their Ceilings Inside the Forecast

The constraint here is the eligibility definition, not outreach capacity. Remote monitoring fills its pool in month 11 and principal care management in month 23; after that the census holds and the monthly economics flatten. Widen the eligible cohort, or confirm a larger one from the chart, and the forecast moves. Add enrollment capacity and the same ceiling is reached sooner.

ProgramEnrollment ceilingHow it is definedMonth 24
RPM6562,500 in scope × 75% eligible × 35% acceptance656
PCM6382,500 in scope × 85% eligible × 30% acceptance638
At month 24Active program enrollments = 848 unique patients1,294

Eligibility is set for a cardiology Medicare cohort. Every point of eligibility or acceptance the practice's own chart data supports beyond these raises the ceiling, and the forecast, directly. Year 1 lands at 756 unique patients.

Enrollment staffing24-mo net reimbursementNet to practiceUnique, M24
Practice referrals only, no on-site specialist$734,037$299,844546
One CoachCare-funded on-site specialist (this forecast)$1,836,285$781,986848
Two specialists$2,209,851$952,069848
Three specialists$2,355,971$1,018,252848

The month-24 census is the same at one, two and three specialists, because the ceilings bind. The revenue still moves, because the same ceiling is reached months sooner and the extra patient-months are real. Without a funded specialist the practice's own referral flow reaches less than half the forecast.

The objection this answers: "our people will run this." Three nurse practitioners and a billing manager are a face-to-face throughput resource, fully deployed. There is no slack clinical FTE for twenty minutes a month across 848 patients, and the row without a specialist shows what the practice's own outreach produces on its own.
Implementation

Chartered in 30 Days.
Enrolling by Day 45.

CoachCare operates as the service line's engine while the practice's cardiologists govern protocols and every clinical decision. Full-service delivery means launch needs no new hires, the eClinicalWorks integration is native, and the transitional-care path produces cash before any device ships.

The first 90 days, modeled: 35 active program enrollments by month 1, 91 by month 2, 170 by month 3, led by the heart-failure and atrial-fibrillation cohorts and the post-discharge list from all four hospitals.
The ask: a working session with the practice's owner, administrator and clinical leads to validate the cohort against the chart, confirm the clinician roster the forecast is built on, and set the go-live at both offices.
Days 1–14

Charter and Cohort

Agree the escalation routing and who receives non-critical alerts. Pull the heart-failure, atrial-fibrillation and uncontrolled-hypertension cohorts out of eClinicalWorks and confirm the enrollable list against the panel estimate in this analysis.

Days 15–30

Integration and Billing

Turn on the eCW integration, configure the time-capture and code mapping, and run a claims test on the transitional care management path first.

Days 31–45

Enrollment Specialist On Site

The funded specialist starts in the Lapeer and Flint Township offices, working from the confirmed cohort list. Devices ship to enrolled patients. First readings arrive and the escalation engine goes live with the practice watching every route.

Month 3 onward

Steady State

The census builds toward the ceilings in the analysis. Blood-pressure control, titration documentation and post-discharge touches accumulate as retrievable reports, which is what the shared savings organization's quality reporting and any future CMS model both need.

About CoachCare

The Experience to Get It Right

The service line on this page runs on infrastructure already proven at national scale.

500,000+

Patients Managed

Over 400 managed conditions for 500,000+ patients.

10,000+

Clinicians on the Platform

Providers running remote care programs on the CoachCare platform.

1,000+

Implementations

Programs implemented and operating in market.

5M+

Claims Generated

Care plan coding and billing that has produced over 5 million claims. The billing path is not an afterthought here; it is the part most remote-care programs get wrong.

100M+

Vitals Recorded

Over 100 million vitals recorded and 4 million+ care actions enabled.

Policy Watch · CMS-1848-P

2027 Proposed Rule Insights

CMS has proposed cutting the remote-monitoring device-supply codes for CY2027. The proposal is narrower than the headline. Here is what it does to the forecast on this page, priced at the Michigan locality amounts the forecast itself uses rather than national averages.

01

What is actually in scope

The proposal reaches the remote-monitoring family only. Principal care management is not in it, and on this forecast PCM carries $709,919 of the $1,836,285 in 24-month net reimbursement. Its own amounts move by well under a point through the conversion factor, so $4,662 of the $107,901 total sits outside the remote-monitoring arm.

02

How CoachCare is preparing

Two contingencies are already in build. An unbundled arrangement, with the software platform, device logistics and program enablement priced separately, and an arrangement in which CoachCare manages the staffing while the practice owns the clinical program and the billing. Whichever way the final rule lands, the program does not have to be rebuilt.

03

Where this is heading

CMS's ACCESS Model points at the destination: remote care paid as a risk-based per-member-per-month amount, with half of each payment withheld and reconciled against outcome attainment. A practice that already sits inside a two-sided shared savings organization has the reporting habits that shift rewards.

What it takes off this forecast

Three numbers, each smaller than the last, because each one sits on a larger base. Both bars are drawn on one shared dollar scale, so the red can be compared directly across them.

1
−20.5% on device supply, the headline code and the one the proposal cuts hardest (99454, $47.64 → $37.85 at the Michigan locality 99 amount).
2
−9.2% on the remote-monitoring arm, because device supply is only 31% of what this forecast's billing mix puts through that program.
3
−5.9% on the whole service line, because remote monitoring is 61% of it and principal care management moves only −0.7%.
Remote monitoring alone
−9.2%$1,023,127 of $1,126,366
The whole service line
−5.9%$1,728,384 of $1,836,285

24-month net reimbursement, CY2026 final versus CY2027 proposed, every code repriced at WPS Michigan locality 99 amounts, non-facility, on this forecast's own billing mix. Enrollment, acceptance and mix held constant. This is the rate change alone.

The code families, side by side

National non-facility amounts from the proposed rule's Addendum B, so the movement can be read without a locality in the way. The repricing above uses Michigan locality 99 amounts; the two bases do not reconcile to the dollar, by design.

In scope: remote monitoring
CodeWhat it pays forCY2026CY2027Change
99453Setup and patient education$21.71$20.03−7.7%
99445Device supply, 2–15 days$52.11$41.38−20.6%
99454Device supply, 16–30 days$52.11$41.38−20.6%
99457Treatment management, first 20 minutes$51.77$49.59−4.2%
99458Treatment management, each additional 20 minutes$41.42$40.39−2.5%
99470Treatment management, first 10 minutes$26.05$20.69−20.6%
Not in scope: principal care management
99426Principal care management, first 30 minutes (clinical staff)$67.80$67.00−1.2%
99427Principal care management, each additional 30 minutes$54.11$54.52+0.8%
99424Principal care management, first 30 minutes (physician)$87.51$84.40−3.6%
99425Principal care management, each additional 30 minutes (physician)$61.46$59.11−3.8%

The device-supply and short-treatment codes are held to a one-year maximum reduction by section 1848(c)(7) of the Act, which phases any decrease of 20 percent or more over two years. CY2027 is the capped year; the remainder of the crosswalk lands no earlier than CY2028.

None of this is final

The comment period on CMS-1848-P closed September 14, 2026. The final rule publishes in early November 2026 and takes effect January 1, 2027. CoachCare is leading advocacy on the remote-monitoring provisions and will rerun this forecast against the final rates the week they publish.